Terms and Conditions
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Terms and Conditions

BOLESCO (PTY) LTD
ONLINE CUSTOMER PORTAL – TERMS AND CONDITIONS
Effective Date: 3 October 2026
Version: 1.0
 
  1. INTRODUCTION
1.1 These Terms and Conditions govern access to and use of the Bolesco (Pty) Ltd online customer portal
1.2 The Portal is operated by Bolesco (Pty) Ltd, a company incorporated in accordance with the laws of the Republic of South Africa.
1.3 By registering for, accessing or using the Portal, the user agrees to be bound by these Terms and Conditions.
1.4 If you do not agree to these Terms and Conditions, you must not register for or use the Portal.

 

  1. DEFINITIONS
For purposes of these Terms and Conditions:
“Customer” means the person or legal entity registered to use the Portal.
“Portal” means Bolesco’s online customer portal, including any website, application or electronic platform through which Bolesco provides account, quotation, ordering, invoicing, delivery or related services.
“Order” means a request submitted by a Customer to purchase Products or Services from Bolesco.
“Products” means goods supplied by Bolesco.
“Services” means services supplied by Bolesco.
“Account” means the Customer account created for access to the Portal.
“Personal Information” has the meaning given to it under the Protection of Personal Information Act 4 of 2013 (“POPIA”).

 

  1. PORTAL REGISTRATION
3.1 Access to certain Portal functions may require the Customer to register for an Account.
3.2 The Customer must provide accurate, current and complete information when registering and must keep that information updated.
3.3 Bolesco reserves the right to approve, reject, suspend or terminate Portal registrations at its reasonable discretion, subject to applicable law.
3.4 The Customer is responsible for ensuring that persons authorised to use its Account have the necessary authority to act on its behalf.
3.5 A Customer must immediately notify Bolesco if it becomes aware of unauthorised access to its Account.

 

  1. USERNAMES, PASSWORDS AND SECURITY
4.1 Login credentials are confidential and must not be shared with unauthorised persons.
4.2 The Customer is responsible for maintaining the confidentiality of its login credentials and for activity conducted through its Account, except where such activity results from Bolesco’s own breach of its obligations under applicable law.
4.3 Bolesco may require password changes or other security measures from time to time.
4.4 Bolesco may temporarily suspend Portal access where it reasonably suspects unauthorised access, fraud, misuse, security threats or other unlawful activity.

 

  1. PRODUCTS, PRICES AND INFORMATION
5.1 Product descriptions, specifications, photographs, availability and prices displayed on the Portal are provided for information and ordering purposes.
5.2 Bolesco will take reasonable steps to ensure that information displayed on the Portal is accurate and current.
5.3 Errors in product descriptions, prices, availability or other information may occur. Where permitted by law, Bolesco reserves the right to correct such errors and notify the Customer.
5.4 Product availability displayed on the Portal does not necessarily constitute a guarantee that stock will remain available until an Order is accepted.
5.5 Unless expressly stated otherwise, all prices are in South African Rand (ZAR) and are subject to applicable VAT. 

 

  1. QUOTATIONS
6.1 Quotations issued through the Portal are subject to the validity period stated in the quotation.
6.2 A quotation does not constitute acceptance of an Order unless expressly stated otherwise.
6.3 Prices and availability may change after expiry of a quotation.
6.4 Special-order, customised or non-standard Products may be subject to additional terms stated in the applicable quotation.

 

  1. ORDERS
7.1 The submission of an Order through the Portal constitutes an offer by the Customer to purchase the relevant Products or Services.
7.2 An Order becomes binding on Bolesco only when Bolesco accepts the Order or otherwise confirms the Order in writing or electronically.
7.3 Bolesco reserves the right to decline an Order where, for example:
–  the requested Product is unavailable;
–  the price or product information was incorrect;
–  the Customer’s account is suspended or overdue;
–  the Order cannot reasonably be fulfilled; or
–  Bolesco is otherwise entitled to decline the Order under applicable law or the parties’ agreement.
7.4 Where Bolesco cannot fulfil an accepted Order, Bolesco will notify the Customer and, where applicable, refund any amount already paid for the unfulfilled portion of the Order.

 

  1. CREDIT ACCOUNTS AND PAYMENT
8.1 Customers approved for credit must comply with the credit terms approved by Bolesco.
8.2 Unless otherwise agreed in writing, invoices are payable within the payment period stated on the invoice or approved credit terms.
8.3 Bolesco reserves the right to suspend further credit sales or Portal ordering facilities where an account is overdue, subject to applicable law and any applicable contractual arrangements.
8.4 Customers without approved credit facilities may be required to make payment before Products are dispatched or released.
8.5 Payment must be made using an approved payment method.
8.6 The Customer may not withhold or set off payment unless entitled to do so under applicable law or an express written agreement with Bolesco.

 

  1. DELIVERY AND COLLECTION
9.1 Delivery arrangements, delivery charges and estimated delivery dates will be communicated through the Portal, quotation, order confirmation or other applicable communication.
9.2 Delivery dates are estimates unless Bolesco expressly agrees in writing to a specific delivery date.
9.3 The Customer must provide accurate delivery and contact information.
9.4 The Customer is responsible for ensuring that the delivery location is reasonably accessible and that an authorised person is available to receive the Products.
9.5 Where Products are collected, the Customer must ensure that the person collecting the Products is authorised to do so.

 

  1. INSPECTION OF PRODUCTS
10.1 The Customer should inspect Products upon delivery or collection.
10.2 Any visible shortage, incorrect Product or apparent damage should be reported to Bolesco as soon as reasonably possible, preferably within [48 hours / 3 business days].
10.3 This provision does not limit any rights the Customer may have under applicable South African law.

 

  1. RETURNS, REFUNDS AND CANCELLATIONS
11.1 Returns, refunds and cancellations are subject to Bolesco’s applicable returns policy, the terms of the relevant Order and applicable law.
11.2 Certain Products may not be eligible for return where they are:
–  specially ordered;
–  customised;
–  manufactured or modified specifically for the Customer;
–  opened or used in circumstances where return is not reasonably possible; or
–  otherwise excluded from return in accordance with applicable law.
11.3 Nothing in these Terms and Conditions excludes or limits any statutory right that cannot lawfully be excluded or limited.

 

  1. WARRANTIES AND DEFECTIVE PRODUCTS
12.1 Products may be subject to manufacturer warranties and/or warranties provided by Bolesco.
12.2 Where a Product is defective, the Customer should notify Bolesco as soon as reasonably practicable and provide the relevant invoice, order number and details of the alleged defect.
12.3 Bolesco may require the Product to be inspected or returned before determining the appropriate remedy.
12.4 Nothing in these Terms and Conditions limits rights that a Customer has under applicable law.

 

  1. CUSTOMER RESPONSIBILITIES
13.1 The Customer must use Products in accordance with applicable manufacturer instructions, specifications and safety requirements.
13.2 The Customer must not use the Portal:
– for unlawful purposes;
– to submit fraudulent or misleading Orders;
– to interfere with the operation or security of the Portal;
– to gain unauthorised access to another person’s Account;
– to introduce malicious software; or
–  in any manner that could damage Bolesco, its systems or another user.

 

  1. ELECTRONIC COMMUNICATIONS
14.1 The Customer agrees that Bolesco may communicate with the Customer electronically, including by email, Portal notifications, SMS or other electronic means where appropriate.
14.2 Orders, quotations, invoices, confirmations, notices and other records generated or transmitted electronically may constitute business records and may be retained by Bolesco.
14.3 Electronic transactions and communications will be governed by applicable South African legislation, including the Electronic Communications and Transactions Act 25 of 2002
14.4 The Customer is responsible for ensuring that its contact details and email address recorded on the Portal remain accurate.

 

  1. PERSONAL INFORMATION AND POPIA
15.1 Bolesco may collect and process Personal Information required to administer Customer accounts, process Orders, provide Products and Services, communicate with Customers, process payments, manage credit accounts, provide support and comply with legal obligations.
15.2 Bolesco will process Personal Information in accordance with applicable South African data-protection legislation, including POPIA.
15.3 Personal Information may include, where applicable, names, contact details, company information, delivery information, billing information, account information and Portal activity.
15.4 Bolesco will take reasonable steps to protect Personal Information against loss, unauthorised access, misuse or unlawful processing.
15.5 Further information concerning the processing of Personal Information should be set out in Bolesco’s separate Privacy Policy.

 

  1. INTELLECTUAL PROPERTY
16.1 All intellectual property rights in the Portal, including its software, design, text, graphics, logos, trademarks and other content, belong to Bolesco or its licensors unless otherwise stated.
16.2 The Customer may use the Portal solely for legitimate business purposes.
16.3 No part of the Portal may be copied, reproduced, modified, distributed or commercially exploited without Bolesco’s prior written consent, except where permitted by law.

 

  1. PORTAL AVAILABILITY
17.1 Bolesco will take reasonable steps to maintain the availability and security of the Portal.
17.2 The Portal may occasionally be unavailable because of maintenance, upgrades, technical problems, telecommunications failures, cyber incidents or circumstances beyond Bolesco’s reasonable control.
17.3 Bolesco does not guarantee uninterrupted or error-free access to the Portal.

 

  1. THIRD-PARTY SERVICES
18.1 The Portal may contain links to or integrate with third-party websites, payment providers, logistics providers or other services.
18.2 Bolesco is not responsible for the content, availability, security or operation of third-party services except to the extent required by applicable law.

 

  1. LIMITATION OF LIABILITY
19.1 To the maximum extent permitted by applicable law, Bolesco will not be liable for indirect, incidental, special or consequential loss arising from use of the Portal.
19.2 Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under South African law.
19.3 Nothing in these Terms and Conditions is intended to deprive a consumer of any right or remedy that is legally available to that consumer.

 

  1. FORCE MAJEURE
20.1 Bolesco will not be liable for delay or failure to perform an obligation to the extent caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, industrial action, interruption of utilities, telecommunications failure, cyber incidents, government action, transport disruption or other force majeure events.

 

  1. SUSPENSION OR TERMINATION
21.1 Bolesco may suspend or terminate Portal access where reasonably necessary because of:
–  misuse of the Portal;
–  suspected fraud or unlawful activity;
–  security concerns;
–  unauthorised access;
–  material breach of these Terms and Conditions; or
–  termination or suspension of the Customer’s business relationship with Bolesco.
21.2 Suspension or termination will not affect rights or obligations that accrued before the date of suspension or termination.

 

  1. CHANGES TO THESE TERMS
22.1 Bolesco may update these Terms and Conditions from time to time.
22.2 The latest version will be made available through the Portal.
22.3 Where required by applicable law, Bolesco will provide appropriate notice of material changes.

 

  1. GOVERNING LAW
23.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
23.2 Any dispute arising from these Terms and Conditions will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.

 

  1. SEVERABILITY
24.1 If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed or amended to the minimum extent necessary, and the remaining provisions will continue to apply.

 

  1. ENTIRE AGREEMENT
25.1 These Terms and Conditions, together with any applicable quotation, Order confirmation, credit agreement, returns policy, privacy policy and other written agreement between Bolesco and the Customer, constitute the contractual framework applicable to the Customer’s use of the Portal and purchase of Products and Services.
25.2 Where there is a conflict between documents, the applicable written agreement or quotation will prevail to the extent of the conflict, unless otherwise stated.

 

  1. CONTACT DETAILS
Bolesco (Pty) Ltd
Physical Address: 28 Alkmaar Street, Paarl
Telephone: 021 8701481 / 0768415226
Email: mandy@bolescoss.co.za
Website: Bolesco.co.za
Company Registration Number: 2019/33817/07
VAT Number: 4050288713
For Portal support: Mandy 0768415226 / mandy@bolescocc.co.za