Quotations, Order Confirmations and Deliveries
Bolesco (Pty) Ltd
Terms of Business
Quotations, Order Confirmations and Deliveries
1. Quotations and Turnaround Times
– Standard quotations will be provided within 2-6 business hours of receiving a complete enquiry.
– Quotations requiring special sourcing, supplier pricing or technical input may take longer. Customers will be advised if
additional time is required.
– Quotations are subject to supplier price changes and stock availability unless otherwise stated.
– All quotations will specify the applicable pricing, lead times and validity period.
– Any changes to the original requirements may result in revised pricing and turnaround times.
2. Order Confirmations
– Orders must be confirmed in writing by email or through an approved purchase order before processing can commence.
– Bolesco will acknowledge receipt of orders within one business day.
– Order confirmations will be issued once pricing, specifications, quantities, stock availability and delivery requirements have
been verified.
– Customers must ensure that all order details are correct before confirming an order.
– Any amendments or cancellations after order confirmation will be subject to approval and may result in additional costs or
delays.
3. Stock Availability and Lead Times
– All orders are subject to stock availability at the time of order confirmation.
– Standard delivery lead times will be communicated when the order is confirmed.
– Special-order, imported or supplier-dependent items may have extended lead times.
– Bolesco will notify customers of any anticipated delays as soon as reasonably possible.
4. Deliveries
– Delivery dates will be agreed upon and communicated at the time of order confirmation.
– Customers must ensure that the delivery address, contact details and site access arrangements are correct.
– Deliveries are subject to stock availability, transport schedules and circumstances beyond Bolesco’s reasonable control.
– Any delivery delays will be communicated to the customer, together with an updated estimated delivery date where
available.
– Customers must ensure that goods are checked upon receipt and that any visible shortages, damages or discrepancies
are reported promptly.
5. Customer Responsibilities
– Customers are responsible for providing complete and accurate specifications, quantities and delivery instructions.
– Delays in receiving approvals, purchase orders, technical information or other required documentation may affect the
agreed turnaround times.
– Customers should communicate any urgent requirements clearly when submitting an enquiry or placing an order.
6. Communication and Escalations
– Bolesco is committed to providing timely feedback and maintaining clear communication throughout the quotation, order
and delivery process.
– Customers will be advised of any material changes affecting pricing, availability or agreed delivery dates.
– Urgent enquiries or orders should be clearly marked and discussed with the relevant Bolesco representative.
7. General Conditions
– All turnaround times are measured in business days, excluding weekends and public holidays.
– Quotation turnaround times and delivery lead times are estimates unless expressly confirmed otherwise in writing.
– These terms should be read together with any applicable written quotation, order confirmation, credit terms and other
agreed contractual conditions.
– Any exceptions to these terms must be agreed upon in writing by the relevant parties.
8. Bolesco’s Commitment
Bolesco aims to provide prompt quotations, accurate order confirmations and reliable deliveries through proactive communication, realistic lead times and consistent service.
